Question 1

What is Follow Wiz?

Accepted Answer

Follow Wiz is an AI customer communication and appointment follow-up platform that helps businesses automate calls, SMS, appointment confirmations, rescheduling, and customer follow-up.

Question 2

Who is Follow Wiz for?

Accepted Answer

Any business that schedules appointments and communicates with customers.

Question 3

Does Follow Wiz make AI phone calls?

Accepted Answer

Yes. Follow Wiz can make appointment confirmation calls and follow-up calls.

Question 4

Can Follow Wiz answer incoming calls?

Accepted Answer

Yes. The AI Receptionist can answer incoming calls and assist customers.

Question 5

Does Follow Wiz send text messages?

Accepted Answer

Yes. SMS is sent through your connected Twilio account.

Question 6

Do I need Twilio?

Accepted Answer

Yes. You connect your own Twilio account and phone number.

Question 7

Do I need a Google Gemini key?

Accepted Answer

Yes. Follow Wiz uses Google Gemini to power AI conversations.

Question 8

Can the AI answer questions about my business?

Accepted Answer

Yes. The AI uses your Business Knowledge Base.

Question 9

What happens if the AI doesn't know an answer?

Accepted Answer

The conversation can be escalated for human assistance instead of the AI guessing.

Question 10

Can Follow Wiz schedule appointments?

Accepted Answer

Yes. The AI can check availability and automatically create appointments.

Question 11

Can customers reschedule?

Accepted Answer

Yes. Customers can reschedule by phone or by text.

Question 12

Can the AI transfer phone calls?

Accepted Answer

Yes. You can configure a transfer number.

Question 13

What happens if nobody answers a transfer?

Accepted Answer

Follow Wiz can create a callback request so the customer is never dropped.

Question 14

Can I customize the AI?

Accepted Answer

Yes. You can configure greetings, instructions, business knowledge, follow-up behavior, voicemail, and call settings.

Question 15

Does Follow Wiz work for multiple industries?

Accepted Answer

Yes. Follow Wiz is designed for any appointment-based business.

Question 16

How much does Follow Wiz cost?

Accepted Answer

Free. Every feature is included, and you do not need a credit card to get started.

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