Effective Date: September 6, 2025
This Privacy Policy explains how Follow Wiz ("Follow Wiz," "we," "us," or "our") collects, uses, processes, stores, and shares information when you access or use our website, software, AI features, messaging services, voice services, and related products and services (collectively, the "Service").
By using Follow Wiz, you acknowledge the practices described in this Privacy Policy.
The information we collect depends on how you use Follow Wiz and the features you choose to enable.
We may use information collected through Follow Wiz to:
Follow Wiz uses artificial intelligence to provide certain features.
Information submitted through Follow Wiz may be processed by artificial intelligence service providers when necessary to generate responses, understand conversations, provide AI-powered communications, perform configured automations, or provide other AI functionality.
Businesses should avoid submitting unnecessary sensitive or confidential information to AI features.
AI-generated responses may not always be accurate. Businesses using Follow Wiz are responsible for configuring and monitoring their AI Agents and determining whether the Service is appropriate for their intended use.
We may use third-party service providers to help operate and provide Follow Wiz.
These providers may include companies that provide:
• Artificial intelligence services • Telecommunications and SMS services • Cloud hosting and infrastructure • Database services • Payment processing • Email delivery • Analytics • Security services • Customer support technology
These providers may process information when necessary to perform services on our behalf or provide functionality requested by users.
We may also disclose information when required by applicable law, legal process, court order, or when reasonably necessary to protect Follow Wiz, our users, customers, or others.
Follow Wiz does not sell personal information to third parties for money.
If our practices change in a way that provides additional privacy rights under applicable law, we will update this Privacy Policy and provide any legally required notices or choices.
We use reasonable administrative, technical, and organizational safeguards designed to protect information processed through Follow Wiz.
However, no website, software platform, telecommunications system, database, or method of electronic storage can be guaranteed to be completely secure.
Users are responsible for maintaining the confidentiality and security of their account credentials and credentials associated with third-party integrations.
We may retain information for as long as reasonably necessary to:
• Provide and maintain Follow Wiz • Maintain user accounts • Provide requested features • Maintain security • Resolve disputes • Enforce agreements • Meet legitimate business needs • Comply with applicable legal obligations
Retention periods may vary depending on the type of information and why it was collected.
Businesses using Follow Wiz are responsible for ensuring that customer information submitted to the Service is collected, used, and processed lawfully.
This includes obtaining any permissions or consent required for SMS messages, automated communications, AI-powered calls, call recordings, appointment communications, and other communications.
You should not submit customer information to Follow Wiz unless you have the appropriate authority or permission to process that information.
Follow Wiz may use cookies and similar technologies to:
• Maintain user sessions • Authenticate users • Remember preferences • Improve functionality • Understand how the Service is used • Maintain security
You may be able to control certain cookies through your browser settings. Disabling certain cookies may affect the functionality of Follow Wiz.
Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.
These rights may include the ability to request:
• Access to certain personal information • Correction of inaccurate information • Deletion of certain information • Information regarding how your personal information is processed • Other rights provided by applicable law
To submit a privacy request, contact us at support@followwiz.com.
We may need to verify your identity before processing certain requests. We may also retain information when permitted or required by applicable law.
Follow Wiz is intended for use by businesses and authorized business users.
The Service is not designed or intended for individuals under the age of 18.
Users must be at least 18 years old to create an account or independently use Follow Wiz.
We may update this Privacy Policy periodically to reflect changes to our Service, technology, business practices, or applicable legal requirements.
When changes are made, we may update the effective date shown at the top of this Privacy Policy.
We encourage users to periodically review this Privacy Policy for updates.
If you have any questions, concerns, privacy requests, or other inquiries regarding this Privacy Policy or Follow Wiz, please contact us at:
Follow Wiz Email: support@followwiz.com