Follow Wiz
Product

Every Feature Built to Win Back Appointments

Follow Wiz combines AI voice, AI SMS, scheduling and a self-updating CRM so no customer conversation is ever dropped.

AI Receptionist

Answer every incoming call with a professional AI receptionist that sounds human.

  • Greet callers professionally
  • Answer business questions
  • Use the Business Knowledge Base
  • Schedule and reschedule appointments
  • Take messages and transfer calls
  • Recognize returning customers by phone number
  • Confirm identity before sharing private appointment details

AI Appointment Confirmation Calls

Automatically call customers before their appointment so you stop losing the slot.

  • Confirm the customer is attending
  • Answer questions from your Knowledge Base
  • Help the customer reschedule
  • Transfer to a human representative
  • Leave voicemail if there is no answer
  • Record every call outcome

AI Follow-Up Calls

Keep calling back the customers who slipped through the cracks.

  • Reach customers who missed appointments
  • Re-engage leads who stopped responding
  • Call back on request
  • Customize attempts, schedule and AI voice
  • Set call instructions and transfer number
  • Custom voicemail message

AI SMS Follow-Up

Intelligent text conversations that get replies, not ignored blasts.

  • Send appointment reminders
  • Confirm appointments over text
  • Follow up after missed appointments
  • Reschedule customers by SMS
  • Answer business questions
  • Personalize every conversation
  • Stop messaging instantly when a customer opts out

Smart Appointment Scheduling

The AI books and reschedules using your real availability.

  • Weekly availability and appointment duration
  • Buffer time and blocked times
  • Customer and business timezones
  • Live calendar availability
  • Automatic appointment creation
  • Confirmation SMS after booking

Business Knowledge Base

Teach the AI your business once — it answers customers accurately forever.

  • Business information and services
  • Pricing and policies
  • FAQs and business hours
  • Service areas and appointment info
  • If the answer isn't there, the AI escalates instead of inventing one

AI Memory

Conversations that pick up where the last one left off.

  • Preferred appointment times
  • Previous conversations and questions
  • Personal notes and preferences
  • Full follow-up history

CRM Pipeline

Every customer automatically sorted into the right stage.

  • Appointment Booked
  • Reminder Sent and Reminder Confirmed
  • Needs Attention
  • Following Up and Rescheduled
  • Success and Not Interested
  • Stages update automatically from AI conversations

Calendar

One clear view of availability and upcoming appointments.

  • Manage availability and blocked times
  • Existing and upcoming appointments
  • Appointment durations
  • Customer self-scheduling
  • Google Calendar and Calendly integration

Agent Status

Internal visibility into who is ready to take a handoff.

  • Available
  • Busy
  • Offline
  • Internal visibility only

Call Logs & Reporting

Full transparency on every AI conversation.

  • Confirmation and follow-up calls
  • Call outcomes and duration
  • Transfers and failed transfers
  • Callback requests
  • Recordings and transcripts

Twilio & Google Gemini Integrations

Your own phone number, your own AI credentials.

  • Twilio powers voice and SMS
  • Google Gemini powers AI conversations
  • Use your existing business phone number
  • Connected in minutes from your dashboard

See it working for your business

Get started for free and turn missed calls into booked appointments.

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